• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?

‎12-19-2019 10:25 AM

HP Recommended
Product: HP Envy x360
Operating System: Microsoft Windows 10 (64-bit)

Team- I have an HP Envy x360 that is like 4 months out of warranty and is having trouble booting up.  I used to have trouble waking up from sleep giving a "CMOS 502" error, now after either turning it off or rebooting it won't start up normally.  After time and many power button pushes it will eventually start.  Here's what I've tried:
*Updated the BIOS and all drivers

*Windows updates completed

*Took the back off, disconnected the battery, after 30 minutes reseated the battery

 

Non of this seems to have changed the issue.  Including a screenshot of the error that comes up when we can finally get it to boot.  Anyone have any suggestions on what to try next?  Thanks in advance!CMOS ERROR.jpg

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.