• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎12-24-2019 03:54 PM

HP Recommended
Product: HP Deskjet 2624

Printer: I have a HP Deskjet 2624.

 

The ink cartridges that came with the printer were out of ink - at least thats what the printer was showing and not printing any pages. I bought HP Ink 65 2-pack as a replacement. However, the printer does not seem to be recognizing the new cartridges. 

The display on the printer is showing empty for both cartridges. 

HP app indicates - "Use SETUP Cartridges - To complete printer setup, you must install the cartridges labeled SETUP that shipped in the box with the printer. Replace the currently installed cartridges with the SETUP cartridges now. After printer setup is complete, the printer can use regular cartridges."

 

I had previously used and depleted the ink in the setup cartridges that came with the printer. So I would think that the printer setup was previously done since I was able to use the printer (copy, print). 

 

In any case at present I only have one of the original cartridges that is labeled 'SETUP', I disposed off the other one, not knowing it may be needed. I tried reinstalling this cartridge but so far have had no luck in getting the printer to recognize the 2 new HP Ink cartridges.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.