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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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12-29-2019 05:13 PM
I've been using this printer for several years and have never seen this problem. Trying to print a Microsoft Word file from a Windows 10 machine using printer over home network. Printing every other file works fine. With this SPECIFIC file, I get a blue screen error B8A17C1E on the printer. The blue screen flashed for less than a second, followed by the printer's screen displaying a pattern of vertical blue, white, and black stripes. At this point, printer is completely unresponsive. Even the power switch does not work. Only way to recover is to unplug the printer and then plug it back in. This error is 100% reproducible with this specific file, and ONLY when trying to print the entire document. I tried printing this same document one page at a time, and it worked perfectly. A Google search for HP error came up empty. I also tried printing this file with the printer connected via USB cable, and got the same error condition. Can anyone shed any light on what is causing this error and how to prevent it in the future? The file did not contain any graphics or complex elements. It was a mail merge in Word 2016 to print out envelopes for holiday cards. As I said, printing every page, one at a time, worked fine. Problem occurred ONLY when trying to print the entire document. All other documents printed fine, even when printing all pages.