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HP Recommended
M01-F0024
Microsoft Windows 10 (64-bit)

Just bought this computer 2 days ago and tried to pair to a Bluetooth speaker (which pairs to other computers, phone, etc ...).  The computer crashes every time with a System Thread Exception Not Handled in RTKA2dp.sys.

 

I went into device manager and tried to update all of the Bluetooth related drivers.  Also ran Bluetooth troubleshooting.

 

Also tried disabling the Realtek devices associated with plug-in speakers.

 

None of these items helped any.

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