Create an account on the HP Community to personalize your profile and ask a question
12-29-2019 05:26 PM
Just bought this computer 2 days ago and tried to pair to a Bluetooth speaker (which pairs to other computers, phone, etc ...). The computer crashes every time with a System Thread Exception Not Handled in RTKA2dp.sys.
I went into device manager and tried to update all of the Bluetooth related drivers. Also ran Bluetooth troubleshooting.
Also tried disabling the Realtek devices associated with plug-in speakers.
None of these items helped any.