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‎01-02-2020 01:29 AM

HP Recommended
Product: HP ENVY x360 with USB-C Mini dock
Operating System: Microsoft Windows 10 (64-bit)

Hi guys,

Last week I have received the HP USB-C min dock, to connect a second screen to my HP laptop. This morning I arrived at work and plugged in the laptop into its power and also attached the USB-C mini dock to the laptops input for it, like I did each day last week.

Only this morning the HDMI does not get recognized in the USB-C??

I have used both USB ports + the Ethernet cable on the back and the last port used is the  HDMI one, which suddenly does NOT work anymore??

I ofcourse checked all the inputs in the monitor and the hub itself. I plugged the HDMI directly in the laptop and this works, but when using it via the dock it doesnt work anymore. So its not a broken HDMI cable..

I have the latest USB-C mini dock drivers installed.

I restarted the laptop, etc. multiple times, but no success?


Is the input broken by itself just like that? Or is this a common issue?

Please help! Thanks in advance.

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