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‎01-05-2020 02:33 AM

HP Recommended
Product: HP EliteBook 840 G5
Operating System: Microsoft Windows 10 (64-bit)

Hello. This started to happen presumably after some Windows update installation.

When I'm connecting my Dock Station (HP USB-C Dock G4) to my laptop (HP EliteBook 840 G5) the laptop screen freezes and stops responding to keyboard or mouse.

This only happens if the monitors are attached to the dock station (I have 1 monitor connected via HDMI, and another via DVI, both monitors are HP Pavilion 23xi). If I connect the dock station without monitors, then charging begins and wired Ethernet connection appears i everything fine.

If I try to connect one monitor to the dock station, then the laptop freezes, but eventually (after 10-15 min!) it becomes active again and I see picture on both laptop's builtin screen and the connected monitor. But if I try to connect both external monitors to the dock station - laptop freezes and remains as such.

I've updated all drivers through "HP Support Assistant" app,

I've updated laptop BIOS pack (version 01.09.01),

I've updated Dock station firmware (version F.37),

I've updated Intel Video drivers (version 26.20.100.7263)

and I have Windows 10 Enterprise x64 1909 (Build 18363.535) with all updates installed from Microsoft Update Center).

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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