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01-05-2020 07:02 AM
When I start the PC I get the following error message:
System.Xml.XmlException: Invalid XML document. The document does not have a root element.
I f I start the HP support centre it gets stuck opening. Cancel this error and it will start and all is OK, seemingly. How do I stop it happening?
Thanks in anticipation.
The full error message is:
See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.
************** Exception Text **************
System.Xml.XmlException: Invalid XML document. The document does not have a root element.
at System.Xml.XmlDocument.Save(String filename)
at HPSSFUpdater.UpgradeUpdater.IsUpdateNeeded()
at HPSSFUpdater.View.MainWindow._bgWorker_DoWork(Object sender, DoWorkEventArgs e)
at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)
************** Loaded Assemblies **************
mscorlib
Assembly Version: 4.0.0.0
Win32 Version: 4.8.4075.0 built by: NET48REL1LAST
CodeBase: file:///C:/Windows/Microsoft.NET/Framework64/v4.0.30319/mscorlib.dll
----------------------------------------
HPSSFUpdater
Assembly Version: 8.8.1.2
Win32 Version: 8.8.1.2
CodeBase: file:///C:/Program%20Files%20(x86)/Hewlett-Packard/HP%20Support%20Solutions/Modules/HPSSFUpdater.exe
----------------------------------------
System
Assembly Version: 4.0.0.0
Win32 Version: 4.8.4001.0 built by: NET48REL1LAST_C
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System/v4.0_4.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Windows.Forms
Assembly Version: 4.0.0.0
Win32 Version: 4.8.4042.0 built by: NET48REL1LAST_C
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Windows.Forms/v4.0_4.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
System.Drawing
Assembly Version: 4.0.0.0
Win32 Version: 4.8.3752.0 built by: NET48REL1
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Drawing/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
System.Configuration
Assembly Version: 4.0.0.0
Win32 Version: 4.8.3752.0 built by: NET48REL1
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Configuration/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
System.Core
Assembly Version: 4.0.0.0
Win32 Version: 4.8.4075.0 built by: NET48REL1LAST
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Core/v4.0_4.0.0.0__b77a5c561934e089/System.Core.dll
----------------------------------------
System.Xml
Assembly Version: 4.0.0.0
Win32 Version: 4.8.3752.0 built by: NET48REL1
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
WindowsBase
Assembly Version: 4.0.0.0
Win32 Version: 4.8.4075.0 built by: NET48REL1LAST
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/WindowsBase/v4.0_4.0.0.0__31bf3856ad364e35/WindowsBase.dll
----------------------------------------
HP.SSF.Config
Assembly Version: 3.6.2.1
Win32 Version: 3.6.2.1
CodeBase: file:///C:/Users/Gecko/AppData/Local/Temp/HPSSFUpdater/HP.SSF.Config1.dll
----------------------------------------
HP.SupportFramework.Common
Assembly Version: 8.0.0.0
Win32 Version: 8.11.24.11
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/HP.SupportFramework.Common/8.0.0.0__41bdec5abf54f6dc/HP.SupportFramework.Common.dll
----------------------------------------
************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.
For example:
<configuration>
<system.windows.forms jitDebugging="true" />
</configuration>
When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.