• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .

‎01-06-2020 06:33 PM

HP Recommended
Operating System: Microsoft Windows 7 (64-bit)

Hi,

I've got an Envy 5000 series printer. I'm unable to print (for months) and I've tried all the solutions I can find for the errors I'm getting... Server Problem - Printer could not connect to Web Services and HP Instant Ink - Connect to update. you will be unable to print soon...

The printer is online, but cannot connect to Instant Ink. When I go to the printer ip address page it says that web services are on, there are no updates, it's connected to the network, the wireless setup wizard is configured and wi-fi direct is on, but when I try to print, even from the panel on the printer (like the test pages) it makes all the printing noises and then sends out a blank page and says that there's either a server problem or to connect to instant ink.

 

I was wondering if I got rid of my Instant Ink subscription will I be able to print again? 

Thank you.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.