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‎01-07-2020 11:13 AM - edited ‎01-07-2020 11:34 AM

HP Recommended
Product: Laserjet MFP M127fw
Operating System: macOS 10.15 Catalina

I get a "Document Feed Jam" whenever I attempt to use the automatic document feeder for any function (fax, copy, or scan). Print function seems to work fine. I can copy using the flat surface, but if I attempt to scan, even using the flat surface I get the "Document Feeder Jam" therefore making the scanning function useless.

I have cleaned the rollers and done all of the resets (hard and soft) with no resolution. There is no paper jammed anywhere in the machine.

Once the error message comes up on the screen pushing "OK" doesn't do anything and the printer is locked up. The only way to clear it is to shut the printer off and then on again.

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