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psyduck
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HP Envy 4520
macOS 10.15 Catalina

Hi - I purchased my HP Envy 4520 printer several years ago and have subscribed to Instant Ink.

 

However due to my travel schedule, the printer has not been used in a long time to print. I tried to print a page recently and it 'printed' a page but the paper came out blank. The printer is still showing full black and full colour ink in the cartridge (both from my printer setting on my Mac and also displayed on the HP printer itself.

 

I removed each cartridge one by one and tried cleaning the area around nozzle with a wet q-tip then drying it, inserting each back, but still printed a blank page in the end. I suspect the ink in both cartridges have dried up due to inactivity. How do I go about requesting for new ink if the display is still showing full ink? Thanks.

 

Currently both my ink cartridges are the original ones I got that came with the printer (several years old now). And it does have the most recent firmware as I last checked this weekend.

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