cancel
Showing results for 
Search instead for 
Did you mean: 
New member
2 1 0 0
243
Flag Post
HP Recommended

Solved!

Printer only prints in black

HP Officejet 3830
Microsoft Windows 10 (64-bit)

Hello everyone, I've recently purchased a new HP OfficeJet 3830.

It's been working fine but after 2 weeks of using it all of a sudden if i try to print something with colors it prints it in black.

 

I tried following this guide and reinstall printer drivers, it didn't work.

https://h30434.www3.hp.com/t5/Printer-Software-and-Drivers/Printer-only-prints-in-black-and-white/td...

 

I tried looking for the "grayscale" option but i couldn't find it, i don't know if it was removed or I'm missing it.

https://supportvideos.ext.hp.com/detail/video/1245168255001/turning-grayscale-on-or-off

 

All that said i did find out that if i select "Print Quality Diagnostics" in the settings it will print the diagnostics test in color,

Also if i send the file i want to print to my printer's email it will print in color.

 

So i can just use my printer email to bypass this problem but it's an annoying method to use if I'm at home, i have to save the file and upload it to my email every time i want to print something and if i want to print multiple copies i need to send the email multiple times...

 

How do i fix this??

I appreciate all help.

The following has evaluated to null or missing: ==> page.context.thread [in template "gz-hp.custom.reply.metoo" at line 4, column 22] ---- Tip: It's the step after the last dot that caused this error, not those before it. ---- Tip: If the failing expression is known to be legally refer to something that's sometimes null or missing, either specify a default value like myOptionalVar!myDefault, or use <#if myOptionalVar??>when-present<#else>when-missing. (These only cover the last step of the expression; to cover the whole expression, use parenthesis: (myOptionalVar.foo)!myDefault, (myOptionalVar.foo)?? ---- ---- FTL stack trace ("~" means nesting-related): - Failed at: #assign threadId = page.context.threa... [in template "gz-hp.custom.reply.metoo" at line 4, column 1] ----
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation