01-10-2020 11:47 AM - edited 01-11-2020 05:50 AM
Hello everyone, I've recently purchased a new HP OfficeJet 3830.
It's been working fine but after 2 weeks of using it all of a sudden if i try to print something with colors it prints it in black.
I tried following this guide and reinstall printer drivers, it didn't work.
I tried looking for the "grayscale" option but i couldn't find it, i don't know if it was removed or I'm missing it.
All that said i did find out that if i select "Print Quality Diagnostics" in the settings it will print the diagnostics test in color,
Also if i send the file i want to print to my printer's email it will print in color.
So i can just use my printer email to bypass this problem but it's an annoying method to use if I'm at home, i have to save the file and upload it to my email every time i want to print something and if i want to print multiple copies i need to send the email multiple times...
How do i fix this??
I appreciate all help.
Solved! Go to Solution.