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‎01-17-2020 11:32 AM

HP Recommended
Product: HP Pavilion Laptop 15z-cw100; HP Envy 4520
Operating System: Microsoft Windows 10 (64-bit)

I bought a new HP laptop (HP Pavilion Laptop 15z-cw100) and tried to set it up with the color printer (HP Envy 4520) that I've been using for years.  I cannot find options in windows to print in color to this printer.  I have not had this problem with any other device (at least 4 or 5 devices have printed color from this printer in the past), so it's not a hardware problem.  The issue is the exact same as described in a previous post that was never solved.  Given that the printer and laptop are both HP (with Windows 10 pre-installed), I think HP should have a role in solving the issue.

 

Issue has occurred before to someone else also using Windows 10:

https://h30434.www3.hp.com/t5/Printer-Software-and-Drivers/Envy-4520-not-printing-color/td-p/6926853

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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