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‎01-17-2020 07:50 PM

HP Recommended
Product: hp laptop15- dy1
Operating System: Microsoft Windows 10 in S Mode

Please help. just purchased a new hp laptop that has win 10 in s mode. I have to disable s mode to install an application for work that is not on the ms store. I have tried to install or 'get' the switch out of s mode app, but nothing happens when I click 'get'. 

I've had ms technical support spend over 4 hours online with me and they cannot solve and suggest its a HP issue.

I've reset the ms store, logged in and out of the store, reinstalled windows (3times), setup a new admin account, checked to make sure the account used in ms store has the device linked (it does). 

I'm just about out of options and patience - can anyone help solve? Else I have no option but to return the laptop and purchase something that comes with no s mode installed.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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