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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎01-18-2020 12:01 AM

HP Recommended
Product: HP Officejet 6700
Operating System: Microsoft Windows 10 (64-bit)

HP Officejet 6700 do not work after new original cartridge installation (cyan). I have already done all actions for disconnecting printer and cleaning  cartridge chip. Printer communicates normally in all cases but not after inserting the fresh new original cyan cartridge (933XL). I have tried two (!) new cyan cartridges. When I've replaced the yellow cartridge printer received it successfully (as always). The only message is "There is a problem with the printer or ink system. Turn printer off, then on. If problem persists contact HP." I already have reinstalled software and tried HP Print and Scan Doctor. Please, help me.

 

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