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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .

‎01-18-2020 08:58 AM

HP Recommended
Product: HP Envy Photo 6234
Operating System: Microsoft Windows 10 (64-bit)

We have tried resetting the internet connection several times and also tried the auto response options listed in the troubleshooting pages.

 

The Printer shows up on the network and has an active connection, I can see the IP address I can send files to the printer but it wont print until I press a button on the printer asking me to connect to Instant Ink (which I have an active account for).

 

Whenever I attempt to connect  I get an error message on the LCD screen saying that "The Printer could not connect to Web Services.  The Server might be busy or temporarily unavailable. Try again later."  When  Iogin to the printer from a web browser I can access the printer settings and it says that it is connected to Web Services.

 

This has been going on for more than a week so I know its not simply a server issue. I suspect that its a firmware issue but as far as I can tell everything is up to date on the Printer (I've checked for updates already).

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