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‎01-20-2020 08:28 PM

HP Recommended
Product: HP ENVY x360 Convertible 15m-cn0xxx
Operating System: Microsoft Windows 10 (64-bit)

When I reproduce a sound from video, music or the web, the laptop begins to play and soon the sound decreases, which forces me to increase the volume and, a little later, the sound increases, which forces me to turn down the volume, creating a situation too uncomfortable for a newly purchased product

 

If I start a sound and dont touch anything the sound decrease and latter the sound goes back to the normality, so the sound increase and decrease without explanation

 

HP ENVY x360 Convertible 15m-cn0xxx
Product number: 3VU70UA#ABA

 

Operating system
Windows 10 Home 64-bit

Microprocessor
Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz

System memory
12 GB

Memory slot 1
4GB Micron 2400MHz
Memory slot 2
8GB Samsung 2400MHz

System board
8483 70.31

System BIOS
F.24

Video
Graphic device 1
Intel(R) UHD Graphics 620

Current resolution
1920 x 1080

Refresh rate
60 Hz

Version
25.20.100.6617 (3/8/2019)

Aero status
Enabled

Audio
Device 1
Realtek High Definition Audio(SST)

Status
Enabled

Driver
RTKVHD64.sys

Version
6.0.1.8656

Device 2
Intel(R) Display Audio

Status
Enabled

Driver
IntcDAud.sys

Version
10.26.0.6

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.