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HP Image Assistant Bug report

Microsoft Windows 10 (64-bit)

Hi there,


i couldn't find a place to submit this bug report, so i'm doing it here.

There is a reproducable bug in HP Image Assistant


Bug Scenario (Tested on Win101809/1909):


Start HPIA

Create a driver pack

Choose OS: Microsoft Windows 10 1909 (64-bit)840 

Choose Product: HP EliteBook 840 G6 Notebook PC


Once you have the list with available drivers/softpaqs, choose some of them, or all whatever.

Download, leave defaults and choose File type: Build ZIP file

Start the process.


If you monitor the HPIA downloads folder, you can see that Softpaqs are immediately deleted or moved from the download folder once downloaded. Didn't do any further investigation.


The process ends up in massive traffic generation and in a kind of download loop.


Thanks for addressing the bug to the right team.








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