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‎02-06-2020 04:32 AM - last edited on ‎02-06-2020 08:28 AM by Retired

HP Recommended
Product: DeskJet 3630
Operating System: Other

Dear HP experts,

 

When I send an email to my printer [edit] @hpeprint.com (of course changed named)) from any account at the leading German mail provider like gmx.de, web.de, freenet.de or my personal domain then I get an error like:

 

The following recipient(s) cannot be reached:

      'xyz...@hpeprint.com' on 06.02.2020 11:43

            Server error: '550 invalid DNS MX or A/AAAA resource record'

 

It does work from gmail.com and from my company mail address.

 

Thus it seems HP made a misconfiguration of the hpeprint.com domain that's detected by the much more stricter checks in Europe. Is someone at HP able to fix this?

 

Thanks Peter

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