cancel
Showing results for 
Search instead for 
Did you mean: 
DavideIo
Level 1
5 3 0 0
Flag Post
HP Recommended

hello,

I tried to  make a black photocopy but it turned out light grey

 

I also tried to print the diagnostic, here is the scan. 

 

2020-02-08_115832.jpg

 

Like you can see the colors are "fine", but the black component is almost missing.

the behavior is the same if I print by my android smartphone or if I photocopy directly from the printer

 

From the app the level are 100% for both cartridges, which are 5 months old (but is happening from a couple of months) and have printed less then 50 pages, so it shouldn't be the problem (they are original HP from the Instant Ink program)

 

 

thanks

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation