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    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
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All in One 8620
Microsoft Windows 10 (64-bit)

Suddenly my printer prints only random gibberish -- docs, pictures and test pages, all gibberish. I recently installed a new router but it has the same SSID and password. Nonetheless, I reset the printer and re-entered the credentials. I disconnected the power to both my computer and printer and turned back on. The printer appears on my wifi device list app -- it does not indicate off-line on that app on on my computer. I tried troubleshooting with no result. I tried to install new drivers, but they would not install. The other computer in the house also has the same printing result. I am pretty sure this is a network issue but I can't solve it. Any ideas?

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