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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

‎02-10-2020 01:41 PM

HP Recommended
Product: Omen Accelerator GA1-10
Operating System: Microsoft Windows 10 (64-bit)

My Omen Accelerator has stopped working and is behaving strangely. I reinstalled the GPU the other day and since then it has not managed to connect to my laptop. The standby lights come on as normal, once plugged in to my laptop the active lights come on, but it does not get detected by my laptop in the Omen Accelerator App or in the Intel Thunderbolt Software. My laptop does charge. Once I disconnect the thunderbolt cable from my laptop the active lights stay on, as if it hasn't detected the disconnection, and stays like that until I pull the power cable and put it back in, or until I press the reset button.

I have ruled it out as a software issue by restarting my laptop and reinstalling all set up software via following the provided set up instructions again. For hardware I have tried putting in a different GPU, a different power supply, a different power cable, a different thunderbolt 3 cable, unplugging everything except power and my laptop, pressed the reset button for short and long periods of time both with power on and off, and took it apart and cleaned everything before reassembling.

I DO NOT have an HP laptop, it is a Dell XPS 13 9370. Any assistance for the Omen Accelerator, outside of what I've already done would be greatly appreciated.

Cheers,

Tom

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