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‎02-12-2020 09:43 PM

HP Recommended
Product: Photosmart C6380
Operating System: Microsoft Windows Server 2019

My printer has not been in use for years.  I turned it on and I get an error of a paper Jam.  I took out all the paper and checked to make sure there wasn't any paper stuck anywhere in the printer.  Then I went through it with an air duster to make sure there was no debris or dust.  I cleared the error and then it came back up again.  I lifted the main part of the printer where the ink carriage is and that doesn't move.  It is locked in the right side of the printer.  I'm not sure really what else to do.  I have taken everything today comes off, off and dusted it, but still no change.  I'm at a loss as to what I should do next. 

Thank you,
Dayna Webb
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