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‎02-15-2020 06:36 AM - edited ‎02-15-2020 01:26 PM

HP Recommended
Product: HP spectre x360 convertible 15-ch004na
Operating System: Microsoft Windows 10 (64-bit)

I was using my laptop and the battery ran out, when I plugged it in and tried to turn it on it refused to turn on. The charging light for the port is on but the laptop is not charging. I tried the hard reset but that didn't work. When I last used my laptop my keyboard lighting was on and when i plug the charger into the laptop  and then press the power button, the keyboard light comes on and so does the light on the power button but then the keyboard light ,power button and the charging light all go off then the charging light comes back on with only the keyboard light.

 

Any ideas on what to do ?

Thanks

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