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‎02-17-2020 12:34 PM

HP Recommended
Product: HP Envy 15 x360 - ds0005na
Operating System: Microsoft Windows 10 (64-bit)

I noticed my HP Envy 15 x360 Ryzen 7 is over heating when when entering in sleep mode (charger plugged).

It seems the system fans stop; but either the processor is still active or the battery is over heating in this mode.
After a 1h-2h in this mode the chassis get extremely hot; at this stage the laptop won't wake up pressing the power button.

Unplugging the charger and leaving the machine to cool down for 30min; the machine will start again with the fans going full speed until the machine is cooled down. At this point the machine work as normal.

For safety, I disabled the sleep mode completely on this laptop as it may become a fire hazard.
I am unsure if this could be a bios issue, I have the latest version and all my drivers are up to date as of 13th of Feb 2020.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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