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‎02-24-2020 12:08 PM

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I have a Z5200 designjet that will not print the correct colors. When I print a diagnostic print the light magenta/light cyan and photo black/light grey will not print.  I have replaced the print heads and ink cartridges it did not resolve the issue. When I try to calibrate the printheads I get an error message "calibration cancelled due to scanning problems". Please let me know what you think will help resolve my issue. Thank  you!

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