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I have an HP Office Jet Pro 8025. Black prints spotty, cleaned print heads, problem persists.

HP Office jet Pro 8025
Microsoft Windows 10 (64-bit)

I have an HP Office Jet Pro 8025.  Black prints spotty.  I cleaned print heads and problem persists.  I went to change the black ink cartridge but it says it does not need to be replaced and will not let me open the panel to replace it.  How can I replace the black ink and continue to print.  

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