• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎02-27-2020 07:59 PM

HP Recommended
Product: HP Envy 7640 Printer
Operating System: macOS 10.15 Catalina

Many people have written in about losing their AirPrint feature on their printer after the latest operating system install. I have restarted computers and said printer, and gone through a litany of other suggested ‘fixes’ to no avail. The only way I can print at this point is to Direct Print which requires me to log off my WiFi connection and onto my printer EVERY TIME I want to print something from the web. THIS IS NOT AN ACCEPTABLE FIX, HP. If you sell a printer with AirPrint, you need to offer a permanent fix for this problem or send me a new printer. I spent too much money on this printer only a year ago to have this kind of inconvenience already with no clear solution being offered. That’s just bad customer service.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.