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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
HP Deskjet 3630
Microsoft Windows 10 (64-bit)

I thought instant Ink was a great idea, so when my cartridges ran low, I went for it. 

 

Well, it hasn't been a good experience to say the least! 

 

I have now spent more than six hours trying to solve the "cartridge problem" that happened as soon as I inserted my new Instant Ink cartridges in my Deskjet 3630. All I managed to achieve is to eventually get the black one to work,  by reinserting the old ones in (that work just fine except they're empty) and replacing with the Instant Ink cartridges one at a time.

 

The colour one creates an error message that affects both cartridges as soon as the Instant Ink colour cartridge is inserted. I have followed ALL the steps.  I updated everything, I did the unplugging from the socket thing, the hard reset, the cleaning of the connectors with lint free cloth... etc. I think the colour cartridge I was sent is faulty and needs replacing. I can't call support because it's the weekend.  I hope someone can help because I'm not a happy customer right now. 

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