• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎03-05-2020 02:25 PM

HP Recommended
Product: Envy7855
Operating System: Microsoft Windows 10 (32-bit)

Hello,

I can't print to my HPEnvy7855 from my Windows 10 HP laptops.  The status is constantly offline. 

I've tried unplugging everything and plugged everything back in and that worked great, my printer was now on-line, but now my computer lost its internet connection.  It appears that the two devices can't share the same internet connection.  The network configuration page the network status as ready and the internet as not connected so I would assume it's connected to the network, just not the internet.  This was not a problem until recently.  Perhaps it occurred after a Windows 10 update.  Since I don't print often I don't know when it started, but there was an update within the past month and my husband discovered it when he went to print last week.

 

Thank you

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.