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03-07-2020 07:51 AM - edited 03-07-2020 08:00 AM
I have come across this issue for sometime and unable to find any fix. The computer would be running normally but sometimes after the display goes off (for instance my setting is after 2 minutes of inactivity), it does not display again. The screen is completely turned off, no light all black screen. The computer becomes unresponsive. How? The caps lock light does not turn off and on anymore, the fan speed increases and after staying like this for a while the computer reboots.
I thought there might be a problem with my harddrive. So I removed my sata SSD, if it was causing the issue. This happend again. So I removed my PCIe SSD and installed windows on Sata drive and the problem still presist. I have even tried different version of Windows such 1809, 1903 and 1909 and have seen the problem occuring on each of it. I did a complete fresh install and didn't install any softwares that might be causing this error and still came across this issue.
I have also tried, HP Image Enhancement for System Logon - sp81965 and it didn't help either.
The laptop is in warranty but I cannot claim it because I live in third world and asked a friend who was coming from USA to buy me this on black friday. I'm unable able to find the issue, is it a hardware problem, if yes, what component might be failing? I have used this laptop for extensive hours of gaming and it wouldn't cause a problem. Leave it on idle and wait for the display to go off and the laptop reboots.
Even in Event Viewer, I'm unable to find the problem. The erros go in order like this:
1. The previous system shutdown at 17:18:34 on 07/03/2020 was unexpected. (Event ID: 6008)
2. The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly. (Event ID: 41)
3. The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116 (0xffff8601ca180010, 0xfffff8012219bbb0, 0xffffffffc000009a, 0x0000000000000004). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: bc4d06cb-2db0-4b89-8b85-7bbf2a14296b. (Event ID: 1001)
The shutdowns are completly random. There is no periodic time after this would occur.
The issue cannot be of display because I have tried connecting to another display via HDMI and since it restarts on its on and become unresponsive and the problem still occurs.
If I turn off automatic restart from Start-up and Recovery setting in Advanced System settings, the computer would stay in idle state of being unresponsive and I've to force hard shutdown by holding the power button for 7 seconds.
If you're able to diagnose the problem from this information please let me know. Thank You.
Solved! Go to Solution.