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‎03-16-2020 11:19 PM

HP Recommended
Product: HP Pavilion Gaming Desktop 790-0028no
Operating System: Microsoft Windows 10 (64-bit)

Hi! 

Reposting this under audio.

 

I have an annoying problem with my bluetooth headphones, when connecting them to my desktop PC. The sound quality is very poor and kind of static. I use these same JBL headphones wiht my iPad, phone and another gaming laptop (not HP) and they work just fine. The sound is clear and there's no static with the other devices. I've tried to update the bluetooth drivers but the system tells me they're up to date. I have disconnected wlan when using bluetooth (since that helped a bit with my laptop in the past) but no change. I've turned bluetooth off in all other devices when connecting the headphones to my HP desktop but still the sound quality remains poor. I moved the desktop onto my table so it's literally sitting next to me. I've checked that all windows 10 updates are up to date. The HP support assistant won't analyze my system for some reason so I can't update any possible bluetooth drivers through HPSA. 

 

Any tips on what to do next?

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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