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03-18-2020 06:52 AM
Hi. I've been experiencing some issues which have made me upset with this particular laptop. I need some help to get it fixed or replaced if it seems like a hardware issue and software issue. I almost spent $2k on this laptop and first impressions were terrible cooling but performance wise seems ok. Also on the website it advertises 1070 and didn't specify it was a 1070 max-q which i later found that 15 inch hp omen laptops with 1070 have a max q design. But the chasis could fit a better cooling solution and a non max-q 1070. I tried to phone HP Support Australia but was never directed to an agent 😞
Note: Laptop is mostly put into performance mode for gaming, application intensive programs, browsing and watching videos. Bought in late November 2019 (only 4 months yet it only shows I only have 2 months remaining).
The following are issues I encountered:
bsod different errors:
- stop code: WHEA_UNCORRECTABLE_ERROR
- stop code: STORE_DATA_STRUCTURE_CORRUPTION (possibly fixed as i checked that my ssd needed to be repaired software side)
- stop code: KERNEL_AUTO_BOOST_INVALID_RELEASE
HIGH TEMPS AND USAGE:
- Playing csgo and the cpu usage goes up to 45c-100c as well as the temps ranging from 90c-97c whilst gaming.
- all this was shown in the omen command center
- Hp omen command center also shows 60-80 usage in task manager resource manager when csgo is running
- on idle or load it likes to ramp up fan and go to 87c and back down to 77c
SIGNATURE FAILED:
- XTU says signature failed or is unable to start. If there is another performance tuning application running, you must close it before trying to start this application