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‎03-20-2020 08:40 AM

HP Recommended
Product: HP Envy 4500

Printer will not connect to the Wi-fi and I have tried wizard set up, push button, pin set up, WPS, inserting the IP address manually but it just won't connect, keeps failing.  I have tried to use the Scan Doctor but because there is not internet connection, I cannot get past the 1st step.  I have tried calling my internet provider and with no luck or help from them, I have used the virtual advisor for HP and followed all the steps with no luck.  

Test results show error MAC address filtering may be enabled, I have gone into the set up for my network and added the printer MAC address and still not connecting.

Unable to call HP as literally no contact number for them and running out of options to try.  I have turned the printer and wi-fi off from the power, reset the wi-fi box, left the power off for 10 mins and still no results.

Please can someone help and shed some light, is this a wi-fi fault or is my printer faulty?

 

thanks

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