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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎03-20-2020 11:02 AM

HP Recommended
Product: HP Photosmart D110a
Operating System: Microsoft Windows 10 (64-bit)

I was printing in color when the printer stopped printing in color and switched to greyscale.  I replaced the color print cartridge (with original HP), and although the printer shows the cartridge as full, it will not print in color.  Black prints fine.  I found an entry in the archives where someone had the same problem, only with the black not printing,  I tried all the steps in the posting as well as referenced  HP solutions but nothing works.  I also tried to print in backup mode by removing the black cartidge but then in only 'printed' a blank page.   At the bottom of the posting, there was a question asking about the expiration date of the cartridge but nothing that further elaborates on this question such as whether this is an issue and if so, why and what is considered an expired date?

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