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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎03-24-2020 09:18 AM

HP Recommended
Product: HP Envy 5000 All-In-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

the instant ink page tells me my printer is offline (even after several retries and resets of the printer and pc software), even tho the printer in connected to the wifi (with excellent connection). Additionally, everytime i try to print i get an error (printer is in an error state). This might be because of the instant ink problem, but it might be an additional problem. I know this problem happened to others before, but i couldnt find any help from forum posts.

 

Thanks in advance,

Balco

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