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‎03-30-2020 05:56 PM

HP Recommended
Product: HP Envy Photo 6255
Operating System: Microsoft Windows 10 (64-bit)

I just bought an HP Envy Photo 6255 printer.  It arrived without any cartridges.  I called HP and the representative said they would send me some cartridges but could only send regular cartridges, not setup cartridges.  They arrived today and i inserted them in the printer.  But I got the same message as before, "Use Setup cartridges that came with your printer."   The representative who sent the cartridges told me this might happen and said I should call back for help with bypassing this message.  I tried that today but no  one is answering so I thought I'd ask here for help with this.  Can you tell me what I need to do?

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