• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .

‎03-31-2020 04:32 AM

HP Recommended
Product: HP ENVY 4527

Hi,

 

Until this morning the ink cartridges (63/302- sent to my directly from HP) were working ok. Suddenly a message has appeared saying that the cartridges are not intended for use in this printer. I have followed all tips from virtual assistant including updating the printer (no updates available) and cleaning the ink cartridges. I can get the printer to print if I removes the colour cartridge- my instant ink account also states that the colour cartridge has an error. It also says to resolve the problem the cartridge needs replacing but wont send any further cartridges until the problem has been resolved. Please help! Am trying to home school 2 children and work from home to I need the printer more than ever at the moment!

 

Thankyou,

 

 

Tags (1)
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.