• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!

‎04-01-2020 11:38 AM

HP Recommended
Product: OMEN 17-inch laptop (i7-6700HQ) Product no. W2N48UA#ABA

Purchased a Run Mus K2 headset (with mic) for my daughter.  The laptop is not recognizing the headset mic. When plugging into the 3.5mm jack there is sound through the headset, but then also kills the latop's built in mic so there is no way to use the headset for audio output and the laptop mic for audio input (not what we want, anyway - we want to use the headset for both input and output).  The machine has B&O/Realtek control/feature software. I tried selecting multi-stream from the B&O control and then selecting the "mic in at front panel "black"" selection, but still no luck. Any ideas?

 

Thank you.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.