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‎04-02-2020 07:50 PM

HP Recommended
Product: Spectre Folio Convertible 13-ak0xxx
Operating System: Microsoft Windows 10 (64-bit)

I am unable to use the internal microphones for Zoom or any other purpose. I have installed all latest BIOS and driver updates, uninstalled/reinstalled audio drivers, but the microphone sensitivity is very low.

 

When I go to Settings and Test the microphone, it shows some input when I yell or blow directly into the microphones on each side of the camera. Otherwise, there is hardly any input recorded.

 

I have tried cleaning the small holes on each side of the camera but that does not help.

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