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‎04-04-2020 10:25 AM

HP Recommended
Product: Pavilion x360 Convertible
Operating System: Microsoft Windows 10 IOT

Hi There,

 

My notebook is only about 6 months old and recently the internal microphone has stopped working.

The computer did not detect any issues when I troubleshot the issue, and I followed all the different methods to fix it on this page https://support.hp.com/us-en/product/hp-pavilion-17-e000-notebook-pc-series/5375409/model/5395210/do...
but none of them have worked so far. I've also restarted my computer a few times.

 

I can record sound if I use an external microphone, I just can't use the internal one. No audio spikes at all when I test the internal microphone.
It comes up as 'Realtek Audio R', (I hope thats the correct name for the internal microphone) 

Any help would be greatly appreciated 🙂

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