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‎04-08-2020 11:01 AM

HP Recommended
Operating System: macOS 10.13 High Sierra

HP ENVY 6200 Cartridge Failure

‎

Product: HP ENVY 6234 Photo Printer
 

I have a HP ENVY 6234 printer and have used the HP Instant Ink program exclusively since then with no issues at all.

Recently (past 3/4 days), when I have gone to print something, the printer has come back with a 'Cartridge problem' error for the black cartridge. I have removed and reinserted the black cartridge and this initially sorts the problem only for it to reoccur the next time I need to print something.

This morning I received the same error message but now I'm not able to fix the problem by removing/inserting the cartridge.

I have cleaned both sets of contacts. I have rebooted the printer and I have followed all of the instructions provided by the Virtual Agent. All to no avail.

I have logged into the printer's embedded web server and seen the message 'Cartridge Failure'.

Prior to the issue there was about a third of a cartridge worth of ink remaining and so the automatic resupply has not started for this cartridge.

Is there any way I can arrange for a new black cartridge to be sent to me so that I can ascertain whether it's a cartridge or printer issue?


Many thanks

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