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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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HP DeskJet 2620

Hi, the black ink was showing low on my HP Deskjet 2620. 

I replaced the cartridge and now it won't print black at all. It doesn't even work if I try to photocopy. 

How do I fix this? I've tried to clean the heads too and it still doesn't work. 

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