• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎04-12-2020 08:45 PM

HP Recommended
Product: LaserJet CP1025nw

I have what is now an aging LaserJet CP1025nw color laser printer. It has worked great for many years, during which time I've been using HP Web Services + Google CloudPrint for my kids to be able to print from their Chromebooks. Several times in the past I discovered Web Services mysteriously got disabled and I had to re-enable it. Recently it somehow got disabled, but this time I cannot enable it again. I get an error "Connection error. Check internet connection".

 

The printer is connected to a router/switch by wire, and I've set up the switch to assign the printer a fixed IP address. The printer's configuration page is available from anywhere on the network using that address, and I can also print just fine from my Windows computer. After reading other posts on this forum, I've now upgraded to the latest firmware and set up the fixed IP address in the printer configuration itself, complete with setting the DNS server to 8.8.8.8. These steps did not help.

 

Anybody have any other suggestions?

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.