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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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04-13-2020 04:16 PM
I've seen this same problem listed by a lot of other users, so I've got to believe that there is a fix or of not, HP should be working on one. Has anyone found a solution yet? I have a brand new HP envy photo 7858 all in one device. When I scan to computer, the scans of documents are perfect. When I choose the Scan to Email button on the printer, it scans the documents and emails it like it should, but every time I've tried it, the actual scanned documents have a dark gray background.
I can't figure out or find any settings for scanning to email on the HP Smart app that I downloaded to manage the printer. I have the latest updated software for the printer.
Anyone have a solution?
Thanks,