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‎04-16-2020 09:56 AM

HP Recommended
Product: HP Envy 7800

Unable to print 4x6 photos from my phone. Troubleshooting tip previously mentioned in the forum addresses solution for users printing from their computers not their smart phones. Printer does not allow the option to select photo tray. Printer is not recognizing the photo tray or the photo paper in the tray. Tried removing paper from main tray. Also downloaded HP app and selected print photo and photo size. Consistently instructs me to load photo paper. Photo paper is loaded printer not recognizing tray. Help!!!!!

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