04-16-2020 10:58 AM
I just received my computers a week ago (4/10/20) and only downloaded the essentials on it that we use for our business, (QuickBooks, Microsoft office) and no matter what, after turning it on/resetting it, the computer freezes up and will not do anything for several minutes. We got these computers because they were supposed to be better than our old ones, but the constant freezing is making it difficult to work.
At one point I got an error code saying a script was causing the computer to slow but when approving the termination of said script, it continued to move slowly and freeze every few minutes.
Is there a way to fix this normally or will we need to return the computers? We only have QB, our emails, and occasionally a few files up but the speed shouldn't be affected by these programs.