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‎04-16-2020 02:11 PM

HP Recommended
Product: Pavilion 15-cs1065cl
Operating System: Microsoft Windows 10 (64-bit)

When I test the microphone in Windows, the I can see the bar moving as I speak.  I had been using voice recognition in Chrome to perform Google searches and it was successfully converting voice to text.  Then I was participating in a Zoom session one day for the first time and I could hear everyone else but they could not hear me.  After failing to troubleshoot the problem in Zoom, I tried a Google search again and now it was no longer recognizing voice commands.  I have tried all the troubleshooting options in Windows.  They all say the device is working properly and the Windows microphone test is still working.  I have updated the Realtek audio driver both thru Windows and thru the HP Support Assistant.  Nothing works.  Is this a known problem?  Can you offer any suggestions?

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