Business Notebooks

Some of our users reported they are unable to video stream with the integrated webcam. The users need to participate in web meetings while working from home. The web meetings are mostly done with web client in a web browser (latest Chrome or Firefox).

The users have HP EliteBook 840 G6 (PN: 4WG26AV) laptops with MS Windows 10 Pro. 1903 64-bit that is regularly patched (but latest April 2020 updates not yet installed).

Some of the users of that laptop model experience the following issue: when the user starts a web meeting with video streaming from the webcam the user sees the video stream for about second or two and then the image gets completely frozen (still image).

The issue is also present in the Camera app available in Windows 10: after starting the app the image from the webcam can be seen for just a moment and then it disappears and the light near the webcam lens turns off.

It seems that for some reason the integrated webcam turns off by itself after working for a few seconds.

Installing the latest HP Universal Camera Driver (2019.0.18362.3 Rev.A) from https://support.hp.com/hr-en/drivers/selfservice/hp-elitebook-840-g6-notebook-pc/26609796/model/2660... didn't fix the issue.

The laptops have BIOS R70 01.03.00 installed. There is a newer version available (R70 01.04.05 Rev.A) but I'd like to avoid upgrading BIOS remotely.

Or is it a hardware related issue?

Please give some advice if you experienced such an issue with webcam and were able to solve it.