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‎04-18-2020 12:23 AM - edited ‎04-18-2020 12:37 AM

HP Recommended
Product: 15-dy1751ms
Operating System: Microsoft Windows 10 (64-bit)

Hello!!

I am having trouble with my internet speed with the N technology. When i try it with AC it works perfect.

I've just bought a brand new hp laptop model: 15-dy1751ms / hp serial number: 5cd9384dh6 with a Realtek RTL8821CE 802.11ac PCIe adapter. I do have an 60mbps internet speed connection which is pretty stable when trying with this or any other devices trough pinging it to 8.8.8.8 -t i wouldn't normally get higher response than 40ms. When trying out speed test over the 5gzh i would get 65mbps per second at the end of the test. But when trying over 2.4GZH i would only get results in between 10 to 30mbps but no more than that.

 

I think i have try all the possible methods to fix this. At first about 2 weeks ago i went to the official hp's driver's page so i downloaded /Realtek RTL8xxx Wireless LAN Drivers/ 

Version: 2024.0.10.103/2024.0.4.108 Rev.S / Release date:Aug 22, 2019 /  so i have installed this successfully but haven't done any changes.

Fix and enhancements:

- Provides the DCH-compliant driver.
- Provides the following driver for different WirelessAdapters:
Realtek RTL8188EE/RTL8723BE v2024.0.4.108
Realtek RTL8822CE/RTL8822BE/RTL8821CE/RTL8723DE v2024.0.10.103
 
After upgrading with no success i went ahead reading all the forums and tech pages suggesting things like changing the adapter setting 
1-Power management to unchecked the (allow the computer to turn off this device to save power)
2- Mixed mode protection change to (RTS/CTS enabled)
3- Under wireless mode... On advance adapter properties vales it only shows 802.11a/b/g availability in here i suppose it is suppose to show  802.11n and 802.11ac as well but it isn't showing. This is the only suppositions i have about the driver.
 
With any other device it  is working normally both with N or AC technology. That is why i'm really trying hard to fix this issue.
 
Can you help me out with this? it looks like the adaptor might be the problem. After i google it i have found many people complaining about this issues with the same adapter.  would it be any way to fix this?
 
 
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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