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‎04-20-2020 05:04 AM - edited ‎04-20-2020 05:05 AM

HP Recommended
Product: HP Envy 5540
Operating System: Microsoft Windows 10 (64-bit)

I have followed all the suggested solutions (e.g. looking for paper pieces, cleaning rollers, disconnecting from the power source, uninstalling completely and reinstalling software, etc.

 

None of these work.  However, the clue may be that when I run Scan Doctor and get to the step "Print a Test Page" this sometimes works perfectly or, if not, the subsequent step, "Print an Internal Test Page", always works.  After that, it usually prints part of the document that resulted in the original error message.  Then it will successfully print the document but next time I get the error message and have to go through all these steps again.

 

Please advise.  I have searched the forums and there appears to be a factory reset procedure.  Could that help?

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